We handle everything — your replacement car, recovery, storage and repairs — and the at-fault driver's insurer covers the cost. Not you.
Keep your phone nearby — one of the team will call you right back.
Your own insurer would give you a tiny courtesy car and charge your excess. We do it properly — and the at-fault insurer pays.
Tell us what happened. We confirm it's non-fault, assign you one dedicated handler — a real person you can reach in minutes — and open your claim straight away.
Drive a BMW? You get a BMW — often delivered the same day. Your car is recovered and stored securely while repairs are arranged.
Hire, recovery, storage and repairs are claimed from the other side. You pay no excess and your no-claims bonus stays intact.
Ring your own insurer after a non-fault accident and they'll usually open a claim on your policy — even though you did nothing wrong.
A vehicle equivalent to your own — prestige cars, vans and taxis included — with nothing to pay upfront and same-day delivery where possible.
Start a claimRoadside recovery any time of day and secure compound storage while your claim progresses — recharged to the at-fault insurer, not to you.
Arrange recoveryRepairs through our approved bodyshop network using manufacturer-approved parts and paint — your car back to the standard it was built to.
Book an assessmentA single named handler manages your case from first call to final settlement — dealing with the insurer, the repairer and the paperwork.
Meet your handlerOut-of-pocket costs your policy doesn't cover after a non-fault accident — pursued and recovered from the at-fault side on your behalf.
Recover your costsOur buy-back option tops your settlement up to the full pre-accident value of your car. More money, none of the hassle.
See the mathsYour car was worth £30,000 before the accident and it's been written off. Here's what happens next.
A courtesy car is useless to you — you need a vehicle that’s licensed to work. Through our specialist partners we supply fully licensed PHV replacements: plated, insured for hire & reward, and ready to go — often the same day. You keep taking jobs while we repair your car or settle your claim.
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If the accident wasn't your fault, the costs of your replacement vehicle, recovery, storage and repairs are claimed from the at-fault driver's insurer. You don't pay an excess, and your no-claims bonus is protected because you're not claiming on your own policy.
You can — but you'll usually pay your excess, risk your no-claims bonus, and get a small courtesy car rather than a like-for-like replacement. Going through us keeps the claim where it belongs: with the at-fault insurer.
Typically: being hit from behind, hit while parked, or hit by someone pulling out on you — any collision where the other driver is clearly to blame. Not sure? Call us and we'll tell you honestly in two minutes.
Like-for-like. If you drive a 3 Series, you won't be put in a city runabout. We supply prestige vehicles, vans and taxis through our specialist hire partners.
Accept the insurer's settlement, or use our buy-back option: we top the settlement up to your car's full pre-accident value and take the damaged vehicle off your hands.
Yes. Even if your vehicle is roadworthy, you're entitled to have the damage repaired and your costs covered by the at-fault insurer. We'll arrange the repair around you, with a replacement vehicle while yours is in the bodyshop.
Because the claim is made against the at-fault driver's insurer rather than your own policy, you don't pay an excess and your no-claims bonus isn't touched. You should still tell your insurer the accident happened — we'll explain exactly what to say so it's logged as non-fault, for information only.
As much as you can of: the other driver's registration, name and insurer, photos of the scene and damage, the time and location, and any witness details. Missing some of it? Call anyway and we'll work with what you have.
We don’t handle personal injury claims ourselves — that’s specialist legal work and it’s regulated separately. But you won’t be left to figure it out alone: we work alongside an independent firm of solicitors and can put you in touch with them directly, free and with no obligation, while we handle everything to do with your vehicle. We receive no payment for the introduction — it’s simply part of sorting the whole problem.
Two minutes on the phone now can save your excess, your no-claims bonus and weeks of hassle.
📞 Call 0800 000 0000