Privacy policy

Last updated: June 2026

BKN Claims Ltd ("we", "us") is a non-fault accident management company registered in England & Wales, company number 16641299, registered office: [REGISTERED OFFICE ADDRESS]. This policy explains what personal information we collect when you use our website or our services, what we do with it, and the choices you have. We’ve kept it in plain English — if anything is unclear, call us and we’ll explain it properly.

The information we collect

When you contact us about an accident or start a claim, we collect:

• Your name, phone number, email and address
• Details of your vehicle, including its registration, and your insurance
• Details of the accident: when, where, what happened, photographs you provide, and any witness information
• Details of the other driver, their vehicle and their insurer, as you provide them to us
• Records of our calls and correspondence with you — calls may be recorded for accuracy and training

When you use our website, we collect what you enter into our callback form, plus limited technical data (such as pages visited) through cookies — see the cookies section below.

How we use it

• To assess your claim and confirm it is non-fault
• To arrange your replacement vehicle, recovery, storage and repairs through our service partners
• To pursue the costs of your claim from the at-fault driver’s insurer
• To keep you updated on the progress of your claim
• To meet our legal and accounting obligations

Our lawful bases under UK GDPR are: performance of a contract with you, our legitimate interests in operating an accident management business, and compliance with legal obligations. If we ever want to send you marketing, we will ask for your consent first — and you can withdraw it at any time.

Information about other people

If you give us details about someone else — the at-fault driver, a witness, a passenger — we process that information under our legitimate interests in handling your claim, and we only use it for that purpose.

Who we share it with

Running your claim involves trusted third parties. Depending on your circumstances, we may share relevant information with:

• Credit hire companies who supply your replacement vehicle
• Recovery operators, storage facilities and repairing bodyshops
• Insurers, including the at-fault driver’s insurer, and independent engineers who assess your vehicle
• Legal representatives, where needed to recover the costs of your claim
• IT and communications providers who support our systems, under contracts that protect your data

We do not sell your information, and we don’t share it with anyone for their own marketing.

How long we keep it

We keep claim records for six years after your claim concludes, in line with the limitation period for claims in England & Wales, and then securely delete them. Website enquiries that don’t become claims are deleted within twelve months.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, delete it where there’s no good reason for us to keep it, restrict or object to how we use it, or provide it in a portable format. Contact us at [CONTACT EMAIL] or by post at our registered office; we’ll respond within one month.

If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies

This site uses a small number of cookies to make it work and to understand, in aggregate, how visitors use it. You can block cookies in your browser settings and the site will still work.

Security

Your information is stored on secure, access-controlled systems. Only the people working on your claim can see it.

Changes to this policy

If we change this policy, we’ll publish the updated version here with a new date at the top.